Shipping & Tracking

Please allow 3 – 5 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Usually it takes about 3-15 days to deliver, depending on the different countries, areas, and shipping carriers. You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. It is necessary to wait a few days before tracking your order as all data must be uploaded by the postal system. You can locate your tracking code by logging into your account.

Please verify your address eligibility during checkout. We are not responsible for any invalid or undeliverable address. For security purposes, we’re unable to redirect the package once it has been shipped. Please note that shipments can occasionally be delayed due to unforeseen circumstances. If an unsuccessful delivery attempt is made, the postal service will leave you a notice. Please go and collect the parcel from your local post office.

All international orders will be shipped out from our depot in Athens, Greece and all UK orders dispatch from our depot in Glasgow. Everything will be packaged and sealed in the manufacturer’s original sterile box. Shoe and accessories orders dispatch from Athens. If you have any questions regarding possible customs please talk directly to our craftisan at 

  • Shipping to UK : 3-5 working days
  • Shipping to Europe : 3-5 working days.
  • Shipping to USA, AUSTRALIA, Canada : 5-25 working days. (depending on your customs and county)

For shoes, please check our wear and care /FAQ. 

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